Frequently Asked Questions
How long does it currently take?
Our turnaround is now 4 weeks for single custom sashes. All premades products ship within 4 days.
Group orders (10 or more) have the option of requesting earlier ship dates during check out.
How do I order?
Use the sash builder to design your sash and get instant quotes.
Please contact us for more information or special requests.
When will I be charged for my order?
You will be billed when you place your order, or once manufacture starts for special requests, after the order is manually reviewed and cleared for production. For bulk order clients or schools, we allow for more flexible payment methods.
How can I check my order status or view my estimated arrival date?
What are your sashes made of? Where do you manufacture them?
Our sashes are made of bridal satin (polyester). You can hand wash or machine wash your sash, and iron gently avoiding the embroidery areas. All our sashes are made using the finest-quality fabrics and manufactured in a manner which is consistent with the U.S. Department of Labor's Fair Labor Standards Act.
We manufacture all of our sashes in California, USA.
How about sash sizes, and where to select it?
Standard graduation sashes are 42” long, from the neck to the tip (about 35" hanging from the shoulder down)
Pageant and award sashes have multiple sizes available:
- Extra Small ~3" wide x 20" long
- Small ~4" wide x 25" long
- Medium ~5" wide x 30" long
- Standard ~5" wide x 35" long
- Large ~5" wide x 45" long (+ $5)
The sizes are approximations in inches from the tip of the sash to the fold. Once designed, you can select the sash size, or change it in the shopping cart. Should you have a specific request, or just for safety, please write your Height, or other details in order notes.
Do you ship internationally?
We do ship internationally by FedEx as DDP (Delivery Duty Paid). Taxes and duties will be included in your total shipping price from an average estimate, including FedEx "Brokerage Fees" for moving your package through customs.
Remember, when you order all prices are quoted and must be paid in U.S. Funds. Allow ample time for your shipment to clear customs.
Do you accept checks?
We accept business checks for groups or corporate orders. No personal checks under $120! Simply send a check payable to Pride Sash along with your online order or completed order form to:
Pride Sash
3341 Jack Northrop Avenue
Hawthorne, CA 90250
If a payment is made by check, we start production upon receiving your check by mail. Please note that a $25.00 fee will be assessed for returned checks.
Do I have to pay tax on my order?
Orders shipped to addresses in California will be charged local sales tax. Orders delivered to addresses outside of California will not be charged tax.
How soon will I get my order?
The estimate turnaround for orders to be manufactured and delivered varies depending on the type of order and season.
For individual and group orders, our average turnaround is 1 to 4 weeks. For larger bulk orders, our standard turnaround is 2 to 6 weeks. The turnaround extends up to 5 weeks for most orders during peak commencement season, throughout Spring.
Keep in mind that sashes does not ship right away. They are Made to Order with custom embroidery. Therefore, please allocate the necessary time for manufacturing.
If you need a rush order within less than a week's time, please contact us first to make sure we can fulfill your order. A production rush fee might apply regardless of the shipping method. Shipping and handling cost is determined at checkout.
How many letters can I fit and how big will they be?
The amount of letters for your school name or personalized text included with standard embroidery is 20 letters maximum per line.
Award, pageant & homecoming sashes are limited to 30-45 letters. The larger the amount, the smaller the letters will become. Please be aware that the size of letters will be determined by this factor.
When do I have to pay a setup fee?
Logos or symbols not already in our embroidery library will require a digitizing setup fee.
The digitizing process requires transforming an image to stitches using a digitizing software, breaking it out into sections, colors and layers, to create all shapes in a format an embroidery machine can read.
It is a one-time fee only, and only applicable for new custom logos and/or new orders. (country flags do not apply). Should we already have your logo or graphics digitized in our system and embroidery ready, the fee will be waived.
Do the sashes come in a box?
Large or bulk order graduation sashes are ironed and folded into individual transparent plactic bags with a cardboard tag which can be hanged on display rack. Single or small quantity sashes are rolled in a squared sized small shipping box.
How do I track my order?
You can track the status of orders by logging in to your account. This will allow you to browse your order history and track the status of all your orders. Once shipped, you will receive a shipping email to track your order's estimated arrival.
What is your return policy?
Custom or personalized sashes cannot be returned, exchanged or refunded unless defective upon delivery, or for errors made by us in reference to your given specifications and/or personalization. Please always check your final order and verify that your information and text personalization are spelled correctly.
What is the difference between graduation sashes and graduation stoles?
There is no difference. Graduation Stoles and Graduation Sashes are the same thing.
